Privacy Policy

How we collect, use and protect your personal information.

✓ UK GDPR Compliant ✓ ICO Registered ✓ Data Secure

This Privacy Policy explains how DC Property Clearance Ltd (“we”, “us”, “our”) collects, uses, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

DC Property Clearance Ltd is a property clearance company based in Manchester, Greater Manchester.
Company Registration Number: XXXXX
ICO Registration Number: XXXXX
Email: info@dcpropertyclearance.co.uk
Telephone: 0161 883 7855

2. What Personal Data We Collect

Identity and contact data: your name, telephone number, and email address
Property details: the address of the property to be cleared or serviced
Enquiry data: information you provide when submitting a quote request, sending a message, or speaking with us by phone
Transaction data: details of services booked and payments made
Usage data: anonymised information about how you interact with our website

3. How We Use Your Personal Data

To respond to your enquiry and provide an accurate quote
To arrange, carry out, and administer the services you have booked
To process payment and issue invoices or receipts
To follow up on a quote where you have indicated interest
To communicate with you about your booking, including confirmations and reminders
To improve our website and customer experience
To comply with our legal and regulatory obligations as a licensed waste carrier

4. Legal Basis for Processing

Performance of a contract: where processing is necessary to provide the service you have requested
Legitimate interests: for responding to enquiries, following up on quotes, and improving our services
Legal obligation: where required by law, for example for tax and waste carrier records
Consent: where you have specifically consented, for example to marketing communications

5. Google Analytics

Our website may use Google Analytics to understand how visitors use our website. Data is aggregated and does not identify you personally. You can opt out via the Google Analytics Opt-out Browser Add-on.

6. Sharing Your Personal Data

We do not sell, rent, or trade your personal data. We may share data with trusted service providers who help us operate our business, and with legal or regulatory authorities where required by law.

7. Data Retention

Enquiry data (no job results): up to 12 months
Customer and job records: up to 7 years (HMRC requirements)
Waste carrier documentation: as required by Environment Agency regulations

8. Your Rights Under UK GDPR

You have the right to access, rectify, erase, restrict, or port your personal data, and to object to processing. Contact us at info@dcpropertyclearance.co.uk to exercise any of these rights. You may also complain to the ICO at ico.org.uk.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised date.

Last reviewed: May 2025